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Chamber Master

Customer Relation Specialist

Job Description

This position is responsible for payment and equipment processing and customer service support for installation, service, sales and billing inquiries to customers at the regional walk-in support centers.

Duties & Responsibilities

Essential duties and responsibilities include the following but are not limited to:

  • Greets customers and handles general billing and service inquiries
  • Stays current with all changes in CSR processing tasks and pricing changes
  • Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company's billing system.
  • Receives and processes payments and equipment from customers
  • Provides general service support and basic troubleshooting activities and schedules service calls in compliance with company policies.
  • Receives and processes field collections from contractors
  • Makes appropriate payment/equipment adjustments to billing database
  • Balances daily receipts and cash drawer
  • Performs other duties as assigned
Contact Information