Customer Relation Specialist
This position is responsible for payment and equipment processing and customer service support for installation, service, sales and billing inquiries to customers at the regional walk-in support centers.
Duties & Responsibilities
Essential duties and responsibilities include the following but are not limited to:
- Greets customers and handles general billing and service inquiries
- Stays current with all changes in CSR processing tasks and pricing changes
- Communicates service offerings to customers and processes new installation orders, upgrades and change of service work orders into the company's billing system.
- Receives and processes payments and equipment from customers
- Provides general service support and basic troubleshooting activities and schedules service calls in compliance with company policies.
- Receives and processes field collections from contractors
- Makes appropriate payment/equipment adjustments to billing database
- Balances daily receipts and cash drawer
- Performs other duties as assigned